Point of Sale (POS) transactions can make or break a customer’s experience and have become a significant cost center that has a major effect on revenue. Currently, there is an abundance of unplanned downtime in quick-service restaurant (QSR) and retail operations because of their reliance on preventative or reactive maintenance for POS systems. This is where a “zero downtime” approach comes in to help alleviate the financial burden and mitigate negative customer experiences. The zero downtime approach goes hand in hand with advances in edge and cloud-based computing and is now a realistic option for retail and food service operations working to minimize downtime as much as possible. 

This approach is achievable at Maven Wave — thanks to intelligent forecasting. The benefits of a zero-downtime approach span across many areas of business, not just store operations but technological improvements as well, including:

• fewer overhead maintenance costs,
• less time wasted on maintenance problems,
• improved customer experience,
• and better data and maintenance forecasting.

With that in mind, we’ve created this ebook, which delves into the strategy and steps to a successful implementation of the zero-downtime approach.