An insurance claim is a critical point of contact between a payer and its customers. In fact, for many customers, it’s the only point of contact, which means the first interaction they have with their insurance provider — beyond paying monthly premiums — happens when they need immediate attention. That’s why making this process as smooth and seamless as possible has become a top priority for an increasing number of payers.

However, the insurance industry is faced with a complex challenge: embracing digital transformation. But overcoming this hurdle is crucial to addressing long-standing business goals, such as:

• creating new products and services, 
• improving efficiency, 
• increasing revenue, 
• boosting customer loyalty,
• and enhancing profitability.

To that end, we’ve created this white paper, which delves into several broad and complex obstacles the insurance industry faces — and solutions to address them.