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Citizen Experience: What It Is & Why Public Services Should Care

Featuring Rhode Island Success Story

On-Demand | 35 min

Technology has completely changed the way citizens access services and information in nearly every aspect of their lives — from purchasing goods to accessing financial services. Now, more and more government entities are jumping onboard with digital innovation, delivering a convenient, intuitive experience to their constituents.

And yet, despite the significant outcomes cloud-based experiences inspire, many state and local governments have yet to make the leap. After all, embracing new ways of working can be a huge challenge in the public sector, and the success of such an undertaking hinges on having the right tools (as well as a deep understanding of citizens’ wants and needs).

Fortunately, Maven Wave’s experts are here to help.

Stream Maven Wave experts and the Rhode Island Department of Labor and Training on-demand for insights on the development of the virtual career center and how enhancing the citizen experience drives purposeful change and outcomes.

Stream Now

During the event, attendees will learn about:

  • The ROI of AI / ML
  • Virtual Career Center capabilities
  • Rhode Island success story
  • Specific use cases
  • Platforms and partnerships


Brian Ray
Managing Director, AI/Machine Learning

Maven Wave, an Atos Company

Joel Osman
Managing Director, Digital Experience & Design

Maven Wave, an Atos Company

Sarah Bramblet
Interim Assistant Director, Workforce Development Services

RI Department of Labor and Training